Frequently Asked Questions (FAQ)

 LOCATION

SlowMart is based in Singapore 

 

 PRODUCTS

Due to the handcrafted nature of some products, each item is unique and may have slight variations. Sizes and measurements provided are approximate. We reserve the right to modify product details, price or photos without prior notice.

 

CURRENCY

Prices stated are in SGD($)

We currently accept payments by:

PayPal, allowing you to use all major credit cards without the need to create a PayPal account

For paylah/paynow: Please make payment within 24 hours and email us your name, order number, transaction reference number, payment amount and date of payment. We reserved the rights to release your ordered items if we do not receive your payment within 24 hours after you've ordered.

If you encounter any issues with making a payment, please reach out to us. We’ll get back to you as soon as possible!

 

PROCESSING AND SHIPPING TIME

All parcels are shipped via Singapore Post unless specified. Our general processing time is 3-7 business days but can increase during sales or high volume order periods. Note that processing time DOES NOT include delivery time. 

 

Local orders (Singapore)

Parcels will be mailed via Singapore Post Smartpac. Local deliveries are typically expected to arrive within 3 to 5 days in the letterbox.

 

International orders

International parcels sent via Singapore Post Registered Airmail (Small Packet) with tracking number. Shipping may take up to 2 months to reach their destination, depending on the state of customs clearance and transportation in your country. We are not responsible for any customs fees or tax (VAT/GST) incurred on international shipments as this will be the responsibility of the customers.

Shipping rates are calculated based on weight and destination, for more information on shipping cost, please visit the Singapore Post website

 

Please note that we are NOT responsible for any missing or damages that may occurred during transit as it is out of our control once your parcel is dispatched out. In the case that we process a refund (not guaranteed), shipping costs are non-refundable and will not be included. Any freebies given in the shop are not eligible to replacement for damages that occurred during transit.

If you would like to check the current shipping status to your destination country, please visit Singapore Post website

 

Any changes made after an order has been placed cannot be guarantee. Please use the contact form or email us at helloslowmart@gmail.com for any modification requests on shipping address, shipping name, email, phone number, or etc

EXCHANGE/ RETURN POLICY

Slowmart does not accept returns, exchanges, or refunds.

Thank you for your understanding! As all our products are handmade, slight imperfections or variations between items are part of their unique charm.

We reserve the exclusive right to accept or reject any orders placed through our website, at our sole discretion, without the need to provide any explanation. When contacting us about your order, please include the order number provided in your confirmation